Hyster FleetSmart Services
Save money through cost compression and improved productivity
You can select from these value-added Services to tailor a Hyster FleetSmart program that best fits your material handling operations.
Within a National Fleet Maintenance Agreement...
You have several options, one affordable solution.
Additional Programs & Services
available with any Hyster FleetSmart package. (additional fees may apply)
Full Maintenance
Our most comprehensive Maintenance Plan
With Full Maintenance, we cover all parts and service cost for both scheduled and unscheduled maintenance. Arrangements can be made to bill you for Full Maintenance service at a fixed monthly cost or by run time hour. Some coverage exclusions may apply.
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Power by the Hour
Our Power by the Hour Full Maintenance Service plan
If your asset utilization varies from month-to-month, then you may want to consider our Full Maintenance Power-By-the-Hour plan. With “Power-By-the-Hour”, you can be assured that each Hyster lift truck is being maintained in accordance with our recommended scheduled hourly intervals, and should an unscheduled breakdown occur, it can be covered in a Full Maintenance Plan. At the end of each month, we will remotely retrieve the number of hours used from each Hyster lift truck and bill you based on the actual hours used.
Time & Material Services
The added flexibility of paying for each service
We recognize the fact that some customers would rather pay for service by labor hour and parts replacement. Our time and material plan provides you the alternative to pay for worked performed on each asset. There is no fixed monthly cost for a time and material service plan.
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Maintenance Assurance
Reduce those unexpected repair bills
Hyster Fleet understands the importance of reducing surprise service bills so you can focus on your core business and less time explaining unscheduled downtime and unbudgeted expenditures. One of the best opportunities for you to reduce downtime and costly repairs on your fleet is to subscribe to a maintenance program that offers sound periodic maintenance service coupled with additional parts and service coverage at a fixed monthly cost.
Customized Periodic Maintenance
Improve the reliability of your fleet
With a sound periodic maintenance plan, you can minimize unscheduled downtime and help prolong the effective life of your fleet. Based on each asset’s application, usage, and operating environment, we can customize PM programs to help ensure your fleet is operating at peak performance and the lowest cost possible.
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Aftermarket Parts programs
For Hyster and all makes of equipment - a total of 100 brands and 3800 models
Hyster dealers have immediate access to over 2 million part numbers to help support their wide-range service capabilities. Through Hyster Company's Unisource™ all makes program, you have access to the parts that keep your equipment up and running. From aerial work platforms & man-lifts, to personnel carriers, to sweepers, and yes, nearly every lift truck brand you can name.
Service for All Makes of Equipment
Hyster dealer technicians have the experience you’re looking for
As single-source service providers, Hyster dealers hire only the best technicians. They have the skills and experience to efficiently repair other makes of equipment to keep your downtime to an absolute minimum.
Extended Warranty Coverage
Added protection at a fraction of the cost
An excellent service coverage program that can complement any Time and Material or Full Maintenance service plan. Coverage can extend to 5 years or 10,000 hours and helps protect against costly repairs.
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Fleet Parts Pricing
Best available pricing on Hyster and all makes of equipment
As a valued Hyster FleetSmart customer, you will automatically receive preferred parts pricing. Depending on the size of your fleet, this could represent additional savings in the hundreds of thousands of dollars.
Preferred Labor Rates
Why pay more for Best in Class Service?
As a valued Fleet account, you are eligible to receive special labor rates. These preferred rates are exclusive to Hyster Fleet customers and combined with our all makes parts support, gets you well on your way to maximizing productivity at the lowest possible cost.
Centralized Billing
Minimize invoices and Administrative costs
Recent surveys indicate these charges can range anywhere from $25 to $90 per invoice. Our centralized billing process is a streamlined approach utilizing the latest software technology to effectively manage your account. By minimizing the number of invoices you process on a monthly basis, we can save you thousands of dollars each and every year.
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Fleet Web Portal Access
Reports and savings at your fingertips!
We rely on the most innovative software to help us effectively manage customer fleet accounts. Through our secured web site, customers can view data such as hour meter readings, equipment inventory, and maintenance history, to name a few. Our user-friendly customer web portal provides you 24/7 access to important up-to-date information on your fleet. As an added security measure, your Fleet information is password-protected.
Basic Fleet Reporting
With our Fleet Maintenance software, you can easily export basic data such as equipment inventory, maintenance history and work order summary by s/n. These basic reports can make it easy for you to track and report maintenance cost for each asset.
Enhanced Fleet Reporting
Identify costs per hour and utilization history
In addition to our Basic Reports, you can export detailed reports such as cost-per-hour and utilization. With enhanced fleet reporting, you can make intelligent decisions about your fleet including the most effective and economical placement of assets.
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Dedicated Program Manager
On-demand access to someone who is there to help
To provide you the personalized service you deserve, we have dedicated Program Managers on staff. These Program Managers are knowledgeable about your account and are there to help support your every need.
Centralized Service Dispatching
Access to a dedicated toll-free 24/7 service hotline or our web-based call center If you’re looking for a single point of contact for service requests, then you’ll want to take advantage of our centralized dispatching service. Hyster Fleet can accept service calls from all your locations and personally handle the dispatching of a technician at the touch of a button. Feel free to use our toll-free dedicated service line, or our web-based service call center. Hyster Fleet is there for you 24 hours a day, 365 days a year.
Threshold Repair Management
Eliminate those surprise repair bills
Customers who elect to have repairs performed on a time and material basis can also elect to have us notify them should a repair estimate exceed a dollar threshold amount. The customer can then decide whether to have the service performed or request alternative solutions. A dollar threshold is typically determined with the assistance of Hyster Fleet and your authorized Hyster dealer.
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These additional services are available with any Hyster FleetSmart package. (additional fees may apply)
Survey & Analysis
Maximize savings through Fleet optimization
From our years of experience we have found that surveys are the essential first step in optimizing a materials handling fleet. Customers typically lack this valuable information yet find it difficult to make intelligent decisions without first having a survey and analysis performed. Identifying maintenance costs, vintage of assets, actual usage, and condition of each asset are just some of the basics that we can analyze in order to help you put your fleet to its best use.
Operator Training
Reduce the risk of injuries and accidents
OSHA requires that all lift truck operators receive the proper training and certification to help ensure they can safely operate a lift truck. Our training is not only truck specific, but site specific as well. Hyster Fleet, in conjunction with its supporting dealer network, can provide the proper training for your operators to minimize any risk of injury or accidents.
Web Access to Hyster Parts Manuals
Identify part numbers at the click of a mouse!
This value-added tool can be an asset for customers who are contracted to have service performed by technicians on staff. With this access, customers can view, at the touch of a finger, all Hyster parts data by serial number for Hyster lift trucks.
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Technician Training
Do your technicians have the proper skill set?
Some customers have contractual obligations with in-house maintenance technicians. In those situations, your authorized Hyster dealer can offer technical training classes to help ensure your in-house technicians have the skill set to efficiently service Hyster lift trucks.
Basic Fleet Telemetry
How do you retrieve hour meter readings?
The retrieval and subsequent logging of hour meter readings can be a laborious task. Hyster Fleet, in conjunction with your authorized Hyster dealer can equip your assets with a device that can remotely retrieve hour meter readings on a daily basis and automatically transmit them to a web site for viewing or exporting.
Enhanced Fleet Telemetry
Real-time, 2-way access and communication with your fleet and operators
Additional improvements in productivity and downtime
One of our approaches for Wireless Fleet Management is a RFID-based wireless architecture that provides remote, automated, cost-effective fleet management of lift trucks, man-lifts, and other industrial equipment. The advanced radio frequency (RF) architecture is custom-designed for cost and functionality needs of industrial fleet management. From OSHA checklists and system monitoring, to location tracking, our wireless Fleet Management solution can help you maximize productivity and further optimize your fleet size.
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RFID-Warehouse Management Integration
Cost-effective solutions to streamline and automate warehouse processes
Technology-based solutions help improve operational efficiencies and drive costs out of customer operations. Equally important is the ease of integration of RFID hardware into existing warehouse management systems. From forklift mounted computers, scanners, and readers, to handheld scanners, we have the wireless mobile computing options to solve customer data collection problems.
Battery & Charger Maintenance Program
Lower the operating cost of your motive powered vehicles
One of the most effective methods to maximize productivity on motive powered vehicles is to have your batteries and chargers on a sound maintenance program. Results have shown that an effective maintenance plan can also extend the life of your battery and charger up to 25% saving you money in the long run.
Attachment Maintenance
Expand your coverage to include special attachments
To help reduce unscheduled downtime, it is recommended that special attachments are set up on a regularly scheduled maintenance plan. Our dealer network has years of experience in helping prolong the life of various types of front-end attachments.
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Fleet Financing/Leasing Programs
Economical alternative to purchasing
Whether you are acquiring 1, 5, 10 or an entire fleet of Hyster lift trucks, Hyster Capital can offer a leasing program to meet your needs. As the financial partner to Hyster Company and your local Hyster dealer, Hyster Capital provides you a convenient, flexible and economical alternative to an outright cash purchase. From ownership type lease arrangements to true lease options that address tax and financial reporting concerns, Hyster Capital has a full complement of programs and products to allow you to acquire your new Hyster lift trucks.
Rental & Loaner Programs
Help safeguard productivity
To help ensure you are able to quickly respond to spikes in your material handling requirements, our dealer network can provide you what you need from their rental fleet inventory. Have a truck out for service and need a loaner, Your Hyster dealer has a wide inventory of lift trucks available for rent.
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Learn more about Hyster FleetSmart Packages.
Or, call 1-888-FLT-SVCS (1-888-358-7827) to speak with one of our Hyster Fleet Services members. You can also send us an e-mail at FleetServices@hyster.com or contact your local authorized Hyster dealer with our Dealer Locator.