NORGATEC GmbH has been appointed a Hyster dealer and, from 2014, will take over the distribution and after sales service support of Hyster materials handling equipment in North Germany. With 25 service centres, NORGATEC is one of the most powerful and experienced providers in the region.
“In NORGATEC, we have won a strong partner that will successfully support us in expanding our dealer network”, says Ralf Mock, Managing Director NMHG EMEA and General Manager of Hyster in Neu-Isenburg, Germany. “Thus, we lay the foundations for the strategic development of our independent network of dealers in Germany, which we continue to grow.” In addition to the distribution and after sales service of Hyster equipment, NORGATEC will deliver spare parts and offer leasing and financing programmes.
Many years of experience as a full-service provider
Based in Hamburg, NORGATEC was founded in 1993 and employs 55 qualified employees. Among those, are 25 service technicians who have many years of experience in the forklift business.
The company holds a strong position in the port of Hamburg and supports customers with its service centres throughout Northern Germany.
"We are convinced that the wide range of Hyster products, which includes 140 models, will be rapidly adopted by the existing customers of NORGATEC," says Andreas Küstermann, Managing Director at NORGATEC. "Our goal is to increase our market share in the region, through our collaboration with Hyster."
Küstermann who has lead NORGATEC since the company was founded twenty years ago, would like to concentrate on the professional consultancy and service side of the business. "For us, it is essential to guarantee the constant availability of materials handling equipment to the customer” he adds. This approach is one of the reasons that NORGATEC has received recognition as "Dealer of the Year" on a number of occasions and has even been awarded "International Dealer of the Year”.
Further expansion of the dealer network
For Hyster, this new partnership is an important step in the further expansion of the dealer network. Today the company is the world's largest manufacturer of trucks, selling its products through exclusively appointed, independent partners. "This is an exciting time for Hyster” says Ralf Mock. “NORGATEC is the best example yet, of the robust strategy we have underpinning our plan for continued and long-term success in the German market.”