Home   Terms of Use   Privacy Policy

THIS POLICY WILL EXPLAIN:

1. What Information We Collect From You, and How We Use That Information
2. How We Protect Your Information
3. Questions About the Privacy Policy

1. WHAT INFORMATION WE COLLECT FROM YOU AND HOW WE USE THAT INFORMATION:

Hyster does not collect any personally identifiable information from you (e.g., name, address, telephone number, e-mail address) unless you voluntarily choose to submit or otherwise disclose such information to us, including information submitted or disclosed by mail, telephone, fax or electronically. We will not sell, trade or rent your personally identifiable information to third parties. Hyster will only use your information to respond to your request for information or, if appropriate, to consider your request for consideration of employment with Hyster or one of its affiliates. If requested, Hyster may have one of its authorized dealers contact you, in which case, your personal information will be provided to Hyster's authorized dealer to assist them in providing customer service to you.

Hyster may store and process voluntarily submitted, personally identifiable information to better understand your needs and how we may improve our products and services. Unless otherwise stated or requested by you, we may use your personally identifiable information to contact you. For example, we may send you marketing materials or other information, respond to your comments or requests, or contact you if needed in the course of processing or shipping your order for products or services offered over our websites.

If you have submitted personally identifiable information through a Hyster website or interactive advertisement, or if someone else has submitted your personally identifiable information through a Hyster website or interactive advertisement, and you would like to have that information deleted from our marketing databases, please contact us via e-mail at information@hyster.com, send a letter to our webmaster by mail or facsimile or call us at the number indicated below. We will then use reasonable efforts to remove your personally identifiable information from our files.

1400 Sullivan Drive
Greenville, NC 27834
Tel: 1.800.HYSTER.1
Fax: 1.252.931.7877

Non-Personally Identifiable Information Collected Automatically:
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser or computer operating system you are using, the domain of the website from which you came to our site, demographic information in aggregate form, and user preferences in site content and advertising. Hyster may use this information to help us in website research and development.

Information from Children:
Hyster does not direct its website to children under thirteen (13) years of age. Individuals under eighteen (18) should consult with their parent or guardian about the use of this website for their benefit.

Monitoring, Enforcement and Legal Requests:
Hyster has no obligation to monitor the website or the use of the website, or to retain the content of any user session. However, Hyster reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request or to cooperate with law enforcement and other authorities in investigating a claim of illegal activity. We may use IP addresses to identify a user when we feel it is necessary to protect our service, website, customers or others.

Change of Ownership or Control:
In the event that Hyster becomes owned or controlled by other individuals or entities, the information we have collected may be transferred to such party or parties. In this case, such individuals or entities will follow this Privacy Policy in the place of Hyster's current owners.

Other Sites:
Except as otherwise expressly discussed in this Privacy Policy, this policy only addresses Hyster's use and disclosure of information we collect from you. To the extent that you disclose personal information to other sites, including the sites of Hyster’s parent or affiliated entities, you are subject to the privacy customs and policies of these other sites. We encourage you to ask questions before you disclose any personal information.

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2. HOW WE PROTECT YOUR INFORMATION:

Transmission Errors or Unauthorized Acts:
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Hyster cannot ensure or warrant the security of any information you transmit to us or any information provided by our online services, and you do so at your own risk. Hyster will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. However, once we receive your transmission, we do our best to ensure its security on our systems by making reasonable efforts to protect the information.

Security:
Any information provided to Hyster is treated with care and discretion. Hyster will take a proactive approach to ensure the information is kept private and not misused.

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3. QUESTIONS ABOUT THE PRIVACY POLICY:

Privacy and security is important to us all. We pursue a full-disclosure approach to responsibly care for the information you have entrusted with us, and we depend on information sharing as our principal means to best serve you. This is why we are committed to building a trusting relationship with you. We will continually monitor customer feedback and seek to improve our services to meet your needs. If you have any questions about this Privacy Policy, the practices of this website, or your dealings with the website, or would like to provide comments, you can send us an e-mail at information@hyster.com, or contact us by telephone at 1.800.HYSTER.1 or by regular mail to:

HYSTER COMPANY
1400 Sullivan Drive
Greenville, NC 27834
Attention:Marketing

Last updated April 4, 2003