Build a Training Strategy

These programs help you deliver operator and technician instruction where and when your team needs it, to help reduce your downtime, improve efficiency and minimizes product damage and accidents.

Getting Started

Create a Training Strategy

Your Guide to a Strategy for Training Today’s Operators

Training managers in supply chain organizations are having a busy year. Turnover, which has been a labor concern in recent years, is compounded by increasing numbers of retirements as boomers leave the workforce. New faces, new expectations, new skill sets.

Which puts training managers up against a sticky issue: new employees need training, but not all managers have time to build out their training plans to manage the need.

Training plans ultimately need a strategy that answers these immediate questions:

We’re losing a lot of knowledge with retirees leaving – will my new hires be able to fill the gap?
Will we experience increases in injuries or product damage with an essentially “new” operator workforce?
Turnover is rising too – what do we do about that?

Know the Regulations

OSHA (US OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION) and NR (Brazilian Regulatory Standard)

NR certification requires Formal Instruction, Practical Training, and Operator Evaluation. This 3-step process requires formal instruction, practical training, and operator evaluation

The OSHA Forklift Certification process (1910.178) and NR stablishes that all operators of industrial lift trucks are required to be trained and certified by the employer in the use of their equipment at their specific job site before being allowed to operate it as part of their job.

Get Help, Meet the Standard

Your local Hyster® dealer can help you meet this standard, while providing complete and professional operator training instruction at your specific job site, using your equipment, with the award-winning Best In Class® operator training program. Unlike third party training organizations that know very little about lift trucks, Hyster® has been committed to developing and delivering professional lift truck operator training for almost 40 years.

Hyster Best In Class®

Hyster Best In Class®, available in both English- and Spanish-language versions, is a comprehensive program that covers all five lift truck product classes and includes all the tools needed to provide customized training to your operators.

Learn More

American National Standards Institute

ANSI B56.1-2020

This safety standard is specific to development standards for low lift and high lift trucks and covers the safety requirements relating to elements of design and operation.

Hire the Right People

How many warehouse employees do you currently have?

What are some of your bigger labor challenges?

How many new warehouse employees do you have to bring on each year?

How has that number changed over the years? Why?
Have wages been a factor? What are some of the changes you have seen?

On average, what do you estimate is your cost to recruit and train a new employee?

Establish a Safety Culture

According to a survey…

According to a survey 80 percent of companies do not monitor utilization by specific truck and driver. However, employers that do invest time to track and train lift truck operators on safe procedures and utilize durable, ergonomic equipment can save time and money in the long run.

What is your company philosophy/policy on safety in the organization?

Start creating a culture of safety with an employee-based Safety Board. Post signs. Identify issues in your site and address them.

How do you sustain a culture of safety?

Partner with organizations which value safety and reinforce your safety culture. Get feedback from partners and from employees on what is working and what can be improved.

Have you posted notices on safety?

A word about safety signs – they work. Use them. They are visual reminders. And train your employees beyond safety issues; employees with professional development opportunities can provide more back to the company and feel more fulfilled.

How many recordable OSHA incidents have you reported?

Don’t overlook the role that ergonomics play in creating a safe work environment. A comfortable, less-fatigued lift truck operator possesses greater situational awareness and can be more productive.

Since operators spend the vast majority of their time sitting, standing and twisting, ergonomics are key for enhancing comfort and productivity. View a video about the importance of operator-centric ergonomic features and the latest advancements presented in Hyster® reach trucks.

Make Maintenance a Priority

Related to Safety

According to a survey…

Safety is not just related to operator behavior. When something as common as an oil leak causes someone to slip, both downtime and lost productivity occur.

Do you have a Periodic Maintenance program in place?

When you adopt and follow periodic maintenance (PM) programs, your lift trucks receive timely, thorough inspections. PM’s help keep your equipment operating at peak efficiency.

How do you track equipment damage costs?

In total?
By truck?
Do you assign to the drivers?

Take advantage of tracking technology to manage your assets and maintenance programs. Remote data monitoring equipment makes critical maintenance data accessible from any location at any time, down to the truck and driver involved. Alerts may include fault codes, scheduled PM notifications or hazardous driving behaviors, such as excessive speed or impacts. Having access to this kind of data allows organizations to isolate and work on remediating problem areas, as well as reinforcing ideal behaviors to help increase safety.

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