QUALITY THE PROMISE AND THE PROOF Quality designed in and built in at every stage Dedication to quality runs through every aspect of designing, manufacturing, and delivering Hyster® products but is equally important in the management of supply chain relationships and the provision of training and support to dealers. Evidence of the Hyster Quality Culture can be found everywhere. Here are just a few examples: More than 22 Supplier Quality Engineers monitor and collaborate with supply chain partners to ensure that the highest standards are met in components and services flowing into manufacturing, aftermarket and support operations. Highest standards and practices of order, cleanliness, safety and documentation of processes are applied in all manufacturing locations. All employees have customer focused quality objectives and are involved in continuous improvement initiatives. Quality Circles and Advisory Committees involve Hyster® dealers in feedback and improvement initiatives. Best practices and service standards are promoted across the distribution network through Dealer Excellence Programs. Achievements in many areas related to Quality in products, people and processes have earned the company many awards of which Hyster can be proud. These include: UK NATIONAL TRAINING AWARD 2011 – Craigavon Plant (Northern Ireland) NORTHERN IRELAND QUALITY AWARD 2011 – Craigavon Recognized for Excellence with 5 star award REGIONAL TRAINING AWARD WINNERS 2010 & 2011 – Masate Manufacturing in Italy PLANT ENGINEERING’S “TOP PLANT AWARD” 2011 – Berea Plant, USA FD GAZELLE AWARDS 2009 -2011 – Nijmegen Location, The Netherlands Learn how our Berea, KY facility received 2011’s “Top Plant” award from Plant Engineering magazine.