Nationwide Service Event Management and Administration
No matter where or what the issue, the Hyster Fleet Smart team stands ready to
manage the repair in the most cost-effective and efficient manner possible to
keep your facility productive and your costs down. With Hyster Fleet Smart, you
have a fleet management team on your side, overseeing all services performed on
your fleet before, during and after. Your fleet management team will track,
analyze and report on your service trends to ensure we are always working to
reduce your costs while keeping your fleet operating at the highest levels. Our
service management includes:
24/7 Dispatch and Call Center Support
Access to a dedicated toll-free 24/7 service hotline or our web-based call
center. If you’re looking for a single point of contact for service requests,
then you’ll want to take advantage of our centralized dispatching service.
Hyster Fleet Smart can triage service calls from all your locations and
personally handle the dispatching of a technician at the touch of a button. Many
repairs can be facilitated over the phone to avoid an unnecessary call
altogether. Feel free to use our toll-free dedicated service line, or our
web-based service call center. Hyster Fleet Smart is there for you 24 hours a
day, 365 days a year.
Service Repair Tracking
Have you ever wondered about the frequency of repairs on a particular unit, but
did not have easy access to the data? Hyster Fleet Smart management will keep
track for you, and let you know if an asset is experiencing frequent repairs of
a specific part which could indicate operational issues or be a sign of more
extensive problems requiring further investigation off line.
Repair Quote Management with life cost equipment disposition
Repair Quote Management provides the assurance that you need in completing major
repairs. Each repair is reviewed to ensure that it is costeffective and the life
to date cost of the asset is also considered in recommending the completion of
such repairs. You are in control and armed with the ability to make an informed
decision to repair or replace your asset with this important cost management
tool.
Recommended repair options to lower cost
Because we manage such a large number of assets and track cost of repairs,
Hyster Fleet Smart has the institutional knowledge to recommend the most
cost-effective repair options without jeopardizing uptime.
3 Levels of Work Order Oversight
Through nationwide electronic integration with our dealer network, we are able
to ensure consistent adherence to preferred labor and parts pricing for all of
your locations. Further, we review each service event to repair labor standards
ensuring that you do not pay more than what is reasonable for the time taken to
repair your asset. Finally, as a last check, prior to generating your
consolidated invoice we work to carefully review your “pre” invoice in an effort
to identify trouble spots such as unusual or repetitive repairs.
Flexible invoice consolidation at the corporate or local level: Minimize
invoices and Administrative costs
Recent surveys indicate that internal processing charges can range anywhere from
$25 to $90 per invoice. Our centralized billing process is a streamlined
approach utilizing the latest technology to effectively manage your account. By
minimizing the number of invoices you process on a monthly basis, we can save
you thousands of dollars each and every year. You can also opt for progress
invoicing over the billing period should that option suit
your accounting practices.
